Technical Support Engineer (Japanese speaking)

The Technical Support Engineer/Representative will work closely with customers and internal stakeholders to provide technical expertise. The role focuses on maintaining and accelerating customer development, building customer loyalty, and ensuring NI products are supported. This role requires strong communication, problem-solving, and collaborative skills within a dynamic team environment. The position offers career development opportunities and a supportive culture.

Requirements

• Creates and routes technical issues.
• Validates customer entitlements and approves exceptions.
• Resolves technical issues across all account tiers.
• Researchs, replicates, and analyzes customer issues.

Benefits

• Competitive salary
• World class communication tools
• Company and personal performance-based bonus
• Dental and vision insurance
• Travel and commute allowances
• Access and convenient modern offices with free parking
• Cafeteria for Penang Tariff
• Regular events and team activities