Technical Support Specialist, Level 1 (Japanese speaking)

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Requirements

• Provide telephone and email based post-sales technical support for our software products
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
• Work proactively to update customers by reporting progress regarding outstanding queries
• Endeavor to respond to all customer requests in a timely manner while improving customer experience
• Provide superior customer service in regards to our MDM solutions
• Diagnose and solve application queries and answer customer questions
• Use various devices to reproduce customer environments in order to troubleshoot issues further