Technical Support Engineer (m/f/d)

Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.

Requirements

• Resolves technical issues for customers focusing on Enterprise and Strategic Tiers
• Partners with Sales to recommend a support strategy for targeted accounts
• Resolves platform and systems issues brought up by Emerson Test & Measurement Stakeholders across all regions
• Manages critical blocking issues to R&D and maintains relationship with R&D Support Coordinators and Developers
• Builds customer & department technical proficiency through standard services
• Educates other TSEs through advanced or customized trainings & continuous educations
• Provides paid technical consulting (e.g., upgrade assistance, code reviews, project onboarding)
• Captures and documents knowledge/processes to enable self-service resolution
• Collaborates with Services Engineering in the creation/update of New Product/System Support Plans
• Advocates for the customer experience within the company

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance