Technical Support Engineer

Join SmartSuite as a Technical Support Engineer and apply critical thinking and deep product expertise to resolve complex technical issues and deliver exceptional customer experiences.

Requirements

• 2+ years of experience in escalated technical support (Tier 2 or higher)
• 4+ years total experience in customer support or customer service
• Strong background supporting SaaS or web-based applications, with hands-on experience troubleshooting APIs, integrations, and configuration issues
• Experience with no-code / low-code platforms or workflow automation tools is highly valued
• Excellent communication and collaboration skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• High attention to detail and ability to document complex solutions clearly
• Demonstrated integrity, curiosity, and a desire to continuously improve

Benefits

• Collaborative, customer-obsessed culture
• Opportunities to expand technical expertise across cloud-based tools, APIs, automation platforms, and AI-enabled product features
• Exposure to modern technologies that will continue to develop in-demand technical skills
• Working closely with talented engineers and product experts who value problem-solving and growth