Senior Logistics Operations Manager (Last Mile)
Emma – The Sleep CompanyLisbon, Portugal
Posted March 16, 2026
Full Time
About the Company
Emma is a D2C sleep brand that develops sleep comfort products and empowers customers to awaken their best every day.
Job Description
We are Emma - The Sleep Company, a D2C sleep brand, and we're looking for a Senior Logistics Operations Manager to lead our last-mile operations. The role involves managing relationships with carriers, negotiating SLAs, and improving delivery performance.
Requirements
- Experience managing external logistics partners (last mile or 3PL)
- Strong stakeholder management and negotiation skills
- Analytical mindset, comfortable working with KPIs and operational data
- Experience defining SLAs and managing vendor performance
- Ability to operate hands-on in a fast-paced environment
- Clear, structured communicator
Benefits
- Pet-friendly office environment
- Discounts on our products
- Health insurance, including dental
- 24 vacation days
- A multicultural and international work environment
- Company events that are actually enjoyable and build meaningful connections