Patient Care Coordinator

The Patient Care Coordinator serves as a key point of contact for patients and their families, supporting the coordination of care by scheduling appointments, managing patient information, and facilitating communication between patients, providers, and care teams. This role ensures a seamless patient experience by assisting with administrative processes, coordinating services, and addressing patient needs in a professional and compassionate manner.

Requirements

• Schedule appointments for new and established patients.
• Schedule return visits and ancillary appointments as needed.
• Coordinate imaging, procedures, and additional services within the clinic.
• Register new patients and assist with scheduling requests.
• Complete and maintain patient data forms and records.
• Retrieve and manage medical records as required.
• Coordinate provider referrals and ensure appropriate documentation is obtained.
• Serve as an administrative resource for staff in coordinating patient care.
• Assist in resolving patient concerns and collaborate with management to address or escalate complaints when appropriate.
• Provide coverage for front desk and other administrative staff as needed.
• Support training for new Patient Services Coordinators and other administrative team members.
• Complete precertification and authorization processes as required to support patient services and insurance requirements.

Benefits

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs