Copy of Customer Service Representative - Bilingual (English/Spanish) $17/hr.

We are looking for a bilingual in English and Spanish Customer Services Representative to provide effective and efficient service to customers and prospects on all services. The representative will interact with customers to provide primary or scripted information in response to routine inquiries about products and services.

Requirements

• Must be bilingual in English and Spanish
• Computer proficiency is critical, must be able to multi-task between system applications in a high-volume, inbound call center environment
• Provides exceptional customer service, including verbal, nonverbal, and written communication, as outlined within the agreed quality standards
• Maintain records of customer interactions or transactions; register new accounts; record details of inquiries, complaints, comments, and actions taken to resolve customer inquiries
• Processes/administers existing accounts (adding a vehicle or change of address)
• May contact customers to respond to inquiries or to notify them of investigation results/updates
• Escalate unresolved customer grievances to a designated team member or department for further investigation
• Determine charges for services requested and transfer them to the appropriate department, if applicable
• Provide customer services via telephone or person to provide information about products, services, order status, or grievances
• Contribute to overall department targets by achieving Key Performance Indicators (KPIs)

Benefits

• PTO (Paid Time Off)
• Medical, Dental, & Vision Insurance
• Holiday Pay
• FSA, HSA, 401K plans
• Reward & Recognition