Systems Analyst, Service Desk
Empire State Realty TrustNew York, New York, United States
Posted March 26, 2026
90000 - 100000 USD
Full Time
About the Company
Empire State Realty Trust, Inc. (NYSE: ESRT) is a New York City-focused real estate investment trust (REIT) specializing in commercial properties, retail spaces, and multifamily residences. The company operates a diverse portfolio of well-leased assets, including the iconic Empire State Building, renowned for its energy-efficient operations and commitment to indoor environmental quality. With approximately 7.8 million rentable square feet of office space, 0.8 million square feet of retail space, and 743 residential units as of June 30, 2025, ESRT stands out in the industry through its sustainable practices and top-tier amenities.
Job Description
Empire State Realty Trust, Inc. (NYSE: ESRT) is seeking a Systems Analyst, Service Desk to deliver high-quality Windows administration and end-user support across ESRT and the Empire State Building Observatory (ESBO). The role requires consistent adherence to established SLAs, including timely response, clear communication, appropriate escalation, and effective resolution.
Requirements
- In-depth understanding of information systems technology including Windows OS, PC hardware, Microsoft 365, and common enterprise applications
- Working knowledge of Windows administration fundamentals (imaging, patching, software deployments) and endpoint management tools such as Intune, PDQ Deploy/Inventory, and Qualys
- Strong hands-on support skills across collaboration tools, conference room technology, printers, peripherals, mobile devices, and general workplace technology troubleshooting
- Experience with ticketing and case management platforms such as Salesforce, disciplined ticket updates, knowledge article development, SOP documentation, and strong incident ownership
Benefits
- Competitive base salary and bonus
- Health/Dental/Vision insurance
- Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
- Voluntary Enhanced LTD Program
- Voluntary Hospital, Accident, and Cancer Programs
- 401(k) with 100% match up to 5%
- Paid parental leave
- Pre-tax transit accounts
- Employee Assistance Program for emotional, financial, and legal support
