Vice President, Member Services

Lantern is seeking a dynamic, data-driven, and operationally exceptional Vice President of Member Services to lead the next evolution of our member experience model and scale a 200+ Care Advocate contact center.

Requirements

• 10+ years in customer or member experience operations, including leadership of large-scale service centers and outbound engagement programs
• Proven success scaling teams and meeting/exceeding revenue, experience, and operational targets
• Demonstrated ability to drive process improvements, implement change management, and unlock conversion and efficiency gains
• Understanding of healthcare operations—particularly cancer, infusion, and surgical services—and their implications for member engagement and care navigation
• Advanced ability to leverage data and analytics for decision making
• Comfort with experimentation, automation, and technology enabled workflows
• Exceptional interpersonal and communication skills with the ability to influence across functions and levels
• Bachelor’s degree required

Benefits

• Medical, Dental, Vision Insurance
• Short & Long‐Term Disability Life Insurance
• 401(k) with company match
• Paid Time Off
• Paid Parental Leave