Workforce Management Analyst
Employer Direct HealthcareDallas, Texas, United States
Posted April 14, 2026
Full Time
About the Company
Lantern is a specialty care platform connecting people with the best care when they need it most.
Job Description
Lantern is seeking a Workforce Management Analyst to join their Member Services team. The ideal candidate will have experience with WFM contact center experience and proficiency with Excel/Sheets. The role involves real-time monitoring, variance analysis, and intraday adjustments to improve operational efficiency. The team uses NICE CXone and seeks candidates who can identify automation opportunities and reduce manual exception handling.
Requirements
- High School Diploma or equivalent; Associate or Bachelor's preferred
- WFM contact center experience (scheduling, intraday, capacity risk)
- Experience with NICE CXone (preferred) or enterprise WFM platforms
- Proficiency with Excel/Sheets (lookups, pivots, logic)
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
