Customer Service Specialist

We are looking for Customer Service Specialists to provide outstanding support to our customers through inbound calls and emails. The ideal candidate will be passionate about delivering great customer service in a fast-paced environment and will act as an ambassador for our company, building customer loyalty by delivering a professional, helpful, and friendly service.

Requirements

• Handling inbound customer calls and emails
• Building strong customer relationships through active listening and reliable service
• Investigating and resolving customer issues efficiently
• Communicating clearly and professionally at all times
• Keeping accurate customer records and follow-ups
• Supporting sales through service, including occasional outbound calls
• Promoting EMR's values: People, Profit, and Planet
• Maintaining high customer satisfaction and service standards
• Achieving strong personal performance and productivity
• Being open to learning and applying new skills

Benefits

• Competitive pay rates and a bonus scheme
• 25 days annual leave plus the option to buy or sell leave
• Enhanced maternity and paternity leave
• Employee support, including life assurance and critical illness pay
• Wellbeing Scheme, giving every colleague – and their dependents – unlimited access to GPs and counselling, as well as cash back on a wide range of health and wellbeing treatments
• 24/7 anonymous access to advice on any aspect of health and wellbeing
• Financial wellbeing support, including access to affordable loans, savings plans, advanced earned pay and financial education
• Savings on online purchases from retailers and utilities to entertainment and beyond
• Cycle 2 work scheme