Customer Service Team Leader

EMR is seeking a Customer Service Team Leader to lead a small team in their Contact Centre in Warrington, UK. The successful candidate will be responsible for delivering excellent customer service, managing a high volume of customer calls and emails, and supporting the team to stay organised and motivated.

Requirements

• Previous experience leading or coaching a team in a customer service environment
• Strong communication skills with the ability to support customers and colleagues effectively
• Organised, resilient, and comfortable working in a fast-paced setting
• Detail-focused with a commitment to accuracy and service standards
• A supportive, people-focused leader who enjoys developing others and driving improvement

Benefits

• Competitive pay rates and a bonus scheme
• 25 days annual leave plus the option to buy or sell leave
• Enhanced maternity and paternity leave
• Employee support, including life assurance and critical illness pay
• Wellbeing Scheme, giving every colleague – and their dependents – unlimited access to GPs and counselling
• Financial wellbeing support, including access to affordable loans, savings plans, advanced earned pay and financial education
• Savings on online purchases from retailers and utilities to entertainment and beyond
• Cycle 2 work scheme