Customer Consultant

We are looking for passionate, resilient Customer Consultants to join our BFI Team, supporting customers on their journey back to financial wellbeing. As a Customer Consultant, you will be the first point of contact for customers, handling inbound and outbound calls with professionalism and care, and helping customers take positive steps towards financial health.

Requirements

• Empathetic and a great listener
• People-focused role
• Strong communication skills
• Ability to work in a fast-paced environment
• Basic credit check and criminal background check required

Benefits

• Salary: £26,500.76 (rising with experience)
• Bonus: up to £2,000 extra per year
• 31 days holiday (pro rata)
• 4 weeks structured training
• Hybrid working
• Flexible working hours (35, 37.5 or 40 hours per week)
• Rotational shift pattern
• Summer Party and Christmas Party
• Team events and outings
• Fun in vibrant Hull office