Senior Infrastructure Engineer
Encore Capital GroupTonbridge and Malling, England, United Kingdom
Posted July 25, 2025
Full Time
About the Company
Encore means more. We always go the extra mile for our consumers, our colleagues, our clients and our investors. It’s what sets us apart. As an industry leader, and the only company to develop a Consumer Bill of Rights, we promote professional growth and healthy living for our employees, offering top-notch compensation and programs such as leadership and skills training, tuition assistance for continued education and wellness initiatives that have earned us recognition as one of San Diego’s Healthiest Employers. We firmly believe in work-life balance, and we are committed to actively promoting healthy living and personal and professional satisfaction for our employees. Headquartered in San Diego, Encore is a publicly traded NASDAQ Global Select company (ticker symbol: ECPG) and a component stock of the Russell 2000, the S&P SmallCap 600, and the Wilshire 4500.
Job Description
We’re seeking an Infrastructure Operations Team Leader to drive the performance, resilience, and scalability of our IT systems.
Requirements
- Lead and mentor a team of off-shore infrastructure engineers.
- Own patch and vulnerability management (Ivanti), application upgrades, and service availability.
- Oversee infrastructure across on-prem and cloud (Azure) environments.
- Act as escalation point for 2nd/3rd line incidents and out-of-hours support.
- Collaborate globally with internal teams and external vendors.
- Ensure compliance with ITIL, SOX, and audit requirements.
- Drive DR testing, risk mitigation, and continuous improvement initiatives.
- Contribute to infrastructure design, documentation, and governance.
