Event Operations Supervisor, Audio Visual - JW Marriott
Encore GlobalWashington, District of Columbia, United States
Posted January 28, 2026
24.10 - 29.53 USD
Full Time
About the Company
Encore Global is a full‑service event production company with over 80 years of industry experience, delivering more than 350,000 events annually across North America, Europe, the Middle East, Australia, and Asia Pacific. The company specializes in event technology, rigging infrastructure, production, and creative services, blending technical expertise with a commitment to exceptional client service. Encore’s global footprint and integrated solutions enable seamless execution of large‑scale conferences, concerts, and corporate events. Recognized as a Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for three consecutive years, Encore’s culture of collaboration and innovation distinguishes it in the event industry.
Job Description
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development, and technical team management. This role ensures operational efficiencies and customer satisfaction, and may participate in location administrative duties. The position reports to the DET, DOO, or Operations Manager.
Requirements
- Bachelor's degree is preferred.
- 3-5 years of customer service or hospitality experience is preferred.
- 3-5 years of audio-visual experience is required.
- Knowledge of technical theory.
- Advanced problem-solving skills.
- Experience leading workflow and team members.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401k matching
- Paid time off
- Life insurance