Event Operations Supervisor - Hyatt Regency Crystal City

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development, ensuring operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development.

Requirements

• Organize daily floor activities to ensure timely set up, refresh and removal of equipment.
• Direct the workflow of technicians and assist management with suggestions for operational efficiencies.
• Ensure flowsheets are updated and properly completed.
• Work with team to establish coordinated communications for the management of events.
• Attend venue meetings as needed.
• Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
• Maintain a positive relationship with all clients through effective communication.
• Meet with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Assist in training technicians on all floor activities.
• Assist in training technicians on the venue’s operational standards and Encore’s service and operational standards.
• Serve as a mentor for new hires by providing guidance and understanding of the technician career journey.
• Model and reinforce a positive working environment centered around company values.
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with all Company security and safety measures.
• Ensure equipment is secure from theft and/or damage when in use.
• Perform preventative maintenance on equipment to keep it presentable and in good working condition.
• Lead the team in proper security, storage, transportation, and maintenance of equipment.
• Participate in physical inventory count processes as requested.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Paid Time Off
• Flexible Scheduling
• Bonus Eligibility