Team Manager B2B Support

Lead the development of our Business Customer Care organization, including leading the team, coaching employees, and ensuring a professional work environment.

Requirements

• Lead the team and coach employees in their development
• Ensure a professional and result-oriented work environment
• Daily management and strategic objectives
• Implement clear KPIs and monitor performance and improvement
• Optimize processes and service levels
• Collaborate with commercial and operational teams to develop integrated and customer-focused solutions
• Contribute to business planning and forecasting
• Represent Customer Care in strategic meetings and prioritize the customer's perspective

Benefits

• Full time employment
• Hybrid work arrangement