Customer Insights Analyst

Customer Insights Analyst role responsible for gathering, analyzing, and interpreting customer data to uncover actionable insights driving strategic decision-making.

Requirements

• Collect, analyze, and interpret customer data from various sources (internal & external)
• Develop and maintain dashboards, reports, and visualizations to clearly communicate key findings, trends, and performance insights
• Identify trends, patterns, and key drivers of customer experience and behavior
• Monitor and report on customer KPIs, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES)
• Synthesize and present customer insights and data-driven recommendations to senior leadership

Benefits

• Competitive salary
• Performance-based variable pay
• Ticket restaurant card
• Transportation reimbursement
• Private Health Insurance coverage
• Pension Scheme
• Home electricity and natural gas discount
• Continuous learning & upskilling opportunities
• Reimbursement for your athletic activities
• Wellness initiatives & benefits at the office