Customer Insight Analyst
Parts TownIllinois, United States • City of Plattsburgh, New York, United States • Fort Wayne, Indiana, United States
Posted April 11, 2026
72000 - 97999 USD
Full Time
About the Company
Parts Town is a fast-growing distributor of restaurant equipment, HVAC and residential appliance parts, seeking a Customer Insight Analyst to advance its Voice of the Customer (VoC) program by transforming customer feedback and operational data into actionable insights.
Job Description
Parts Town is a fast-growing distributor of restaurant equipment, HVAC and residential appliance parts, seeking a Customer Insight Analyst to advance its Voice of the Customer (VoC) program by transforming customer feedback and operational data into actionable insights.
Requirements
- 3+ years of experience in customer insights, Voice of Customer (VoC), customer experience (CX), or market research roles
- Hands-on experience configuring and managing customer feedback platforms (such as Qualtrics, Medallia, Sprinklr, Zendesk, CustomerGauge, or similar)
- Ability to build dashboards and reporting that translate data into actionable insights for business stakeholders
- Strong analytical, problem-solving, and critical thinking skills
- Ability to communicate insights to non-technical stakeholders
Benefits
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away
