Voice of Customer (VoC) Insights Analyst

NearSource is seeking a Voice of Customer (VoC) Insights Analyst to drive customer-centric decision-making through data-driven insights.

Requirements

• Analyze quantitative and qualitative customer feedback to identify trends, anomalies, and improvement opportunities
• Develop actionable, data-driven reports to support customer experience enhancements and strategic decisions
• Structure and present insights through reports, summaries, and data visualizations for diverse stakeholders
• Apply text analytics and regression techniques to uncover deeper customer behavior insights
• Deliver presentations to stakeholders, including senior leadership, to influence decision-making
• Collaborate with cross-functional teams to design and implement customer-focused strategies and programs
• Monitor industry trends and best practices in customer experience management
• Mentor team members on insights generation and customer experience methodologies

Benefits

• 401k Matching
• Generous Paid Time Off
• Tuition Reimbursement