Senior Vice President of Client Services
EngagewareMassachusetts, United States
Posted March 26, 2026
Full Time
About the Company
Engageware is the leading provider of AI-powered customer engagement solutions for regulated industries.
Job Description
Senior Vice President of Client Services leads the client services organization to ensure exceptional client experiences, high retention, and sustainable revenue growth.
Requirements
- 15+ years of experience in Client Services
- 10+ years in a senior leadership role managing large teams.
- Experience in an Enterprise SaaS company
- Strong experience with clients in regulated industries
- Excellent executive communication and stakeholder management skills
- Demonstrated track record of owning and improving GRR and NRR metrics
Benefits
- Base salary
- Annual performance bonus tied to GRR, NRR, and client retention targets
- Equity or long-term incentives
