Engageware delivers a comprehensive end‑to‑end customer engagement platform that uses conversational and generative AI to resolve customer needs in the first interaction. The platform automates routine responses, provides instant access to knowledge bases, and offers a holistic view of the customer journey across synchronous channel handoffs. With the acquisition of Aivo, more than 700 organizations in banking, financial services, retail, health, and education rely on Engageware to boost sales and conversion, enhance multi‑channel experiences, and reduce call‑center workload. Built on robust data and analytics, the solution informs strategic decisions that drive growth, efficiency, and stronger customer relationships, positioning Engageware as a distinctive leader in the customer‑experience industry.
Open Positions
Senior QA Engineer
4-5 years of Quality Assurance or Test Automation experience, advanced English proficiency, and experience working in agile teams
Senior Customer Success Manager
Experience in Financial Services and Wealth Management vertical, excellent communication and organizational skills, ability to manage multiple priorities and think critically
Account Executive - CDMX Aivo
4+ years of commercial experience, experience with CRM, and strong communication skills
Senior Product Manager
7+ years of experience in B2B SaaS product management, with experience owning products serving enterprise customers and a strong understanding of customer experience design and product usability
Chief of Staff
Bachelor's degree required; 5 years of experience in management consulting, investment banking, FP&A, corporate strategy, or a similar analytically rigorous role
Account Executive - Argentina Aivo
At least 4 years of commercial experience, experience with CRM and pipeline management, strong communication skills
Product Marketing Manager
5+ years B2B product marketing experience, strong project management skills, and excellent written and verbal communication skills
Senior Content Marketing Manager
6+ years in B2B content marketing, ideally in SaaS; Excellent written and spoken English; Experience writing for and localizing content across regions
Senior Customer Success Manager
Minimum 8 years of experience, post-secondary degree, and technical competency required
Senior Vice President of Client Services
15+ years of experience, 10+ years in senior leadership, experience in Enterprise SaaS company, regulated industries, executive communication, and GRR/NRR track record