Help Desk Analyst II

Help Desk Analyst II providing technical assistance to ENGIE NA's computer users, resolving technical problems, and coordinating with users to determine computing needs. The role requires excellent interpersonal/communication skills, good organizational and prioritizing skills, and proficiency with problem management applications.

Requirements

• Bachelor's degree in business administration, computer science, information systems or a related field or equivalent combination of education and experience
• Minimum three years of experience servicing/supporting personal computers and networks
• Technical degree or certificates in computer hardware and network fields or equivalent work experience
• Excellent interpersonal/communication skills, both written and verbal.
• Good organizational, prioritizing, and time management skills.
• Flexible and able to take initiative.
• Excellent customer service and relationship skills
• Proven accountability of problem resolution
• Proficiency with Problem Management application(s) as part of a helpdesk
• Ability to maintain professional competency by participating in relevant continuing education and training programs

Benefits

• Medical, dental, vision, life insurance
• Employer-paid short-term and long-term disability insurance
• ESPP
• Generous paid time off including wellness days, holidays and leave programs
• 401(k) Retirement Savings Plan with a company match