Help Desk Analyst L2
Zones, LLCDallas, Texas, United States
Posted May 18, 2026
67300 - 67300 USD
Full Time
About the Company
Zones, LLC is a global IT solutions provider with over 35 years of experience. Specializing in digital workplace, cloud services, data centers, networking, security, and professional staffing, Zones operates across 120 countries with certifications from leading partners like Microsoft and Cisco. Their focus on end-to-end IT solutions ensures seamless integration and efficient business operations.
Job Description
Help Desk Analyst L2 position at Zones, a Global Solution Provider of end-to-end IT solutions. The job requires technical support experience, self-discipline, problem-solving skills, attention to detail, and great communication skills.
Requirements
- Minimum of Associates Degree preferred in computer/IT related field and 2+ years experience in a technical support role.
- Self-discipline and ability to prioritize tasks to meet deadlines and deliver solutions by the promised date.
- Excellent problem-solving skills and attention to detail.
- Great communication skills and ability to explain technical concepts to customers.
- Passion for technology and ability to configure and troubleshoot email clients, hardware, and software platforms.
Benefits
- Medical coverage
- State-mandated sick leave
- Other benefits to support well-being and work-life balance