Help Desk Analyst L1
Zones, LLCIndianapolis, Indiana, United States
Posted March 2, 2026
22000 - 26000 USD
Full Time
About the Company
Zones, LLC is a global IT solutions provider with over 35 years of experience. Specializing in digital workplace, cloud services, data centers, networking, security, and professional staffing, Zones operates across 120 countries with certifications from leading partners like Microsoft and Cisco. Their focus on end-to-end IT solutions ensures seamless integration and efficient business operations.
Job Description
As a Help Desk Support Analyst, you'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. You'll respond to incoming queries from employees, perform initial troubleshooting, and escalate complex issues to higher-tier IT teams when necessary.
Requirements
- 1-3 years of experience in a help desk or IT support role.
- Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts.
- Familiarity with IT ticketing systems and remote support tools.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- A problem-solving mindset and a passion for delivering excellent customer service.
Benefits
- Medical coverage
- State-mandated sick leave
- Other benefits designed to support your well-being and work-life balance