Help Desk Analyst L1
Zones, LLCSpartanburg, South Carolina, United States
Posted March 2, 2026
22000 - 26000 USD
Full Time
About the Company
Zones, LLC is a global IT solutions provider with over 35 years of experience. Specializing in digital workplace, cloud services, data centers, networking, security, and professional staffing, Zones operates across 120 countries with certifications from leading partners like Microsoft and Cisco. Their focus on end-to-end IT solutions ensures seamless integration and efficient business operations.
Job Description
We are seeking a Help Desk Analyst L1 to provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. As a Help Desk Support Analyst, you'll play a key role in ensuring our global teams have the technology they need to innovate, collaborate, and deliver exceptional experiences to our customers and athletes worldwide.
Requirements
- 1-3 years of experience in a help desk or IT support role
- Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g., Wi-Fi, VPN)
- Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, SCCM)
- Strong communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner
- A problem-solving mindset and a passion for delivering excellent customer service
- Ability to work in a fast-paced, team-oriented environment with a global scope
- Bonus: Experience with SAP, retail POS systems, or multilingual skills (e.g., English plus German, Spanish, etc.), given international presence
Benefits
- Medical coverage
- State-mandated sick leave
- Other benefits designed to support your well-being and work-life balance