Help Desk Analyst L2
Zones, LLCPortland, Oregon, United States
Posted March 2, 2026
25000 - 30000 USD
Full Time
About the Company
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
Job Description
Zones is seeking a Help Desk Analyst L2 to provide advanced technical support to ensure global teams remain productive and connected. As a critical escalation point within the IT support organization, this role goes beyond first-line troubleshooting, focusing on deeper issue resolution, root cause analysis, and collaboration with infrastructure, security, and application teams.
Requirements
- Serve as a Tier 2 escalation point for unresolved technical issues
- Diagnose and resolve complex hardware, software, and network issues
- Provide advanced support for Microsoft 365, Teams, VPNs, and remote access
- Troubleshoot Active Directory, permissions, and access issues
- Support enterprise applications including SAP and proprietary systems
- Perform root cause analysis and recommend long-term solutions
- Assist with device provisioning, imaging, and deployments
- Support onboarding, offboarding, and role changes
- Document incidents and resolutions in ITSM tools such as ServiceNow
- Create and maintain knowledge base articles and SOPs
- Mentor Level 1 Help Desk Analysts
- Collaborate with global IT, infrastructure, and security teams
Benefits
- Medical coverage
- State-mandated sick leave
- Other benefits designed to support well-being and work-life balance