IT Systems Engineer

As an IT Systems Engineer supporting ENGIE North America’s University of Iowa operations in Iowa City, you will provide hands-on technical support for users supporting utility operations and administrative functions.

Requirements

• Provide technical support for end users, including password resets, hardware issues, software installations, and desktop or laptop troubleshooting
• Respond to user-reported issues with a customer-focused approach and resolve problems efficiently
• Image and deploy laptops, support user migrations, and manage hardware refreshes
• Support Microsoft Teams room devices and on-site printer systems
• Coordinate with users to assess computing needs and order appropriate hardware
• Prioritize and manage support requests based on severity and business impact
• Perform root cause analysis and implement preventive measures to reduce recurring issues
• Take ownership of critical issues with proactive communication through resolution
• Maintain accurate contact lists and alert documentation for team and customer communications
• Assist in developing and improving help desk processes and procedures
• Collaborate with ENGIE OT and ICS teams as needed and provide limited remote support to other ENGIE sites in North America
• Participate in on-call rotation and provide after-hours support for urgent issues when required
• Follow all ENGIE policies, procedures, and security standards
• Perform additional duties as assigned

Benefits

• medical
• dental
• vision
• life insurance
• employer-paid short-term and long-term disability insurance
• ESPP
• generous paid time off
• 401(k) Retirement Savings Plan with a company match