As an IT Systems Engineer supporting ENGIE North America’s University of Iowa operations in Iowa City, you will provide hands-on technical support for users supporting utility operations and administrative functions.
Requirements
- Provide technical support for end users, including password resets, hardware issues, software installations, and desktop or laptop troubleshooting
- Respond to user-reported issues with a customer-focused approach and resolve problems efficiently
- Image and deploy laptops, support user migrations, and manage hardware refreshes
- Support Microsoft Teams room devices and on-site printer systems
- Coordinate with users to assess computing needs and order appropriate hardware
- Prioritize and manage support requests based on severity and business impact
- Perform root cause analysis and implement preventive measures to reduce recurring issues
- Take ownership of critical issues with proactive communication through resolution
- Maintain accurate contact lists and alert documentation for team and customer communications
- Assist in developing and improving help desk processes and procedures
- Collaborate with ENGIE OT and ICS teams as needed and provide limited remote support to other ENGIE sites in North America
- Participate in on-call rotation and provide after-hours support for urgent issues when required
- Follow all ENGIE policies, procedures, and security standards
- Perform additional duties as assigned
Benefits
- medical
- dental
- vision
- life insurance
- employer-paid short-term and long-term disability insurance
- ESPP
- generous paid time off
- 401(k) Retirement Savings Plan with a company match