Engineered Cooling Services (ECS) is currently seeking an individual to join our growing team as the IT Support Technician. At ECS, our people are our most important resource along with a deep commitment to our community. We continually strive to attract the best employees in the industry by offering competitive salary, advancement opportunities, excellent benefit packages and multi-level training opportunities.
Requirements
- Provide Tier 1–2 help desk support for Windows desktops/laptops, Microsoft 365 apps, and core business applications (Dynamics GP/Wennsoft).
- Manage and resolve support requests through the ticketing system (Zendesk), meeting established service levels and documenting work performed.
- Troubleshoot issues related to user accounts, permissions, printers, VPN/connectivity, and common application errors; escalate complex issues when appropriate.
- Support onboarding/offboarding by preparing accounts, licenses, hardware, and access; ensure timely setup and secure deprovisioning.
- Deploy, configure, and maintain endpoints using RMM tooling (NinjaOne or similar) and MDM (Microsoft Intune), including patching and software deployment.
- Assist with endpoint security tasks such as monitoring and remediation using tools like SentinelOne, and follow IT security policies and procedures.
- Support iPhones/iPads via Apple Business Manager and related mobile configurations, including troubleshooting and device provisioning.
- Perform basic network and device support (e.g., Meraki switches/APs), coordinate with vendors/ISPs as needed, and help maintain reliable service.
- Assist with server and infrastructure support activities under guidance (Windows Server, RDS, SQL Server), including user access and routine operational tasks.
- Maintain accurate asset inventory and create/maintain IT documentation, knowledge base articles, and standard operating procedures.
Benefits
- Major health and dental insurance
- Life insurance
- Long term disability
- 401K with company match
- Paid sick, vacation and holidays (8)
- Professional training and industry certification
- Referral incentives
- Continuing education reimbursement