IT Support Technician

Engineered Cooling Services (ECS) is currently seeking an individual to join our growing team as the IT Support Technician. At ECS, our people are our most important resource along with a deep commitment to our community. We continually strive to attract the best employees in the industry by offering competitive salary, advancement opportunities, excellent benefit packages and multi-level training opportunities.

Requirements

• Provide Tier 1–2 help desk support for Windows desktops/laptops, Microsoft 365 apps, and core business applications (Dynamics GP/Wennsoft).
• Manage and resolve support requests through the ticketing system (Zendesk), meeting established service levels and documenting work performed.
• Troubleshoot issues related to user accounts, permissions, printers, VPN/connectivity, and common application errors; escalate complex issues when appropriate.
• Support onboarding/offboarding by preparing accounts, licenses, hardware, and access; ensure timely setup and secure deprovisioning.
• Deploy, configure, and maintain endpoints using RMM tooling (NinjaOne or similar) and MDM (Microsoft Intune), including patching and software deployment.
• Assist with endpoint security tasks such as monitoring and remediation using tools like SentinelOne, and follow IT security policies and procedures.
• Support iPhones/iPads via Apple Business Manager and related mobile configurations, including troubleshooting and device provisioning.
• Perform basic network and device support (e.g., Meraki switches/APs), coordinate with vendors/ISPs as needed, and help maintain reliable service.
• Assist with server and infrastructure support activities under guidance (Windows Server, RDS, SQL Server), including user access and routine operational tasks.
• Maintain accurate asset inventory and create/maintain IT documentation, knowledge base articles, and standard operating procedures.

Benefits

• Major health and dental insurance
• Life insurance
• Long term disability
• 401K with company match
• Paid sick, vacation and holidays (8)
• Professional training and industry certification
• Referral incentives
• Continuing education reimbursement