IT Support Technician

Mainspring Energy is seeking an IT Support Technician to provide technical support, troubleshoot issues, and engage with employees across the organization. The role involves configuring and deploying laptops and peripherals, supporting user onboarding and offboarding, and leading IT portions of New Hire Orientation. The company is committed to building a diverse and inclusive environment, and is an equal opportunity employer.

Requirements

• At least 1 year of hands-on IT support experience (or equivalent technical experience through internships, personal projects, or home lab environments)
• Strong troubleshooting skills across hardware, operating systems, and cloud-based applications is desirable
• Experience supporting Windows environments; familiarity with macOS is a plus
• Working knowledge of SaaS platforms such as Google Workspace, Microsoft 365, Slack, or similar collaboration tools
• Foundational understanding of identity and access management concepts (MFA, SSO, permissions)
• Excellent verbal and written communication skills, with the confidence to present in front of groups
• The ability to interface professionally with executives and cross-functional teams
• The composure to manage live technical issues without becoming overly stressed

Benefits

• Pre-IPO stock options
• Benefits