IT Support Technician

The IT Support Technician provides frontline technical support to end users and ensures the reliable operation of end-user computing systems, devices, and basic network infrastructure. This role is responsible for onboarding/offboarding, asset management, and Tier 1–2 helpdesk support, along with assisting in physical infrastructure deployments such as cabling and workstation setup.

Requirements

• 2+ years of IT support or helpdesk experience
• Strong knowledge of Windows and macOS environments
• Familiarity with Microsoft 365 / Entra ID
• Endpoint management (Intune or similar)
• Basic networking knowledge (IP addressing, DHCP, DNS)
• Experience with hardware troubleshooting and repair
• Ability to install and terminate network cabling
• Strong customer service and communication skills

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan