End User Services Engineer

We are seeking an End User Services Engineer to join our Information Technology team, responsible for ensuring reliable, secure, and high-performance technology operations across all business units, delivering high-quality technical support to users across Windows, macOS, and mobile platforms, and providing prompt troubleshooting and resolution of hardware, software, network, and market data issues.

Requirements

• 2+ years of IT support experience in the financial services industry
• Bachelor's degree in computer science, Information Technology, or related field
• Strong troubleshooting, communication, and prioritization skills
• Experience supporting enterprise desktop environments, including Windows 11, and Office 365
• Knowledge of identity and access management systems, user management, and security group administration
• Experience with endpoint management, software deployment concepts, and packaging
• Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP)
• Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive)
• Working knowledge of AV setups and remote conferencing technologies (e.g. Zoom)
• Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment

Benefits

• Competitive salary
• Bonus
• Stock options
• Health insurance
• Retirement plan
• Paid time off
• Holidays
• Other benefits