IT Support Engineer

IT Support Engineer role at Enlace Health, a specialty value-based care company focused on reducing the cost of care in specialty services. The successful candidate will serve as a key technical resource for employees, providing technical support and troubleshooting for systems, devices, and applications.

Requirements

• 3+ years of experience in IT support, desktop support, help desk, or a similar end-user support role
• Strong troubleshooting skills across Mac environments, business applications, and collaboration platforms
• Experience supporting user accounts, permissions, and access in tools such as Microsoft 365, Okta, 1Password, Jamf, and similar platforms
• Familiarity with networking fundamentals and basic connectivity troubleshooting
• Exposure to AWS or cloud environments, including basic understanding of cloud infrastructure, hosted applications, permissions, or cloud-connected support workflows
• Exposure to cybersecurity concepts through hands-on experience, certification coursework, education, or training

Benefits

• FREE medical, dental, and vision insurance for employees on select plans
• $1740 annual contribution into qualifying HSAs
• UNLIMITED time off
• Matching 401(k) plan
• Mac laptop and accessories
• Company-paid short-term and long-term disability
• Company-paid life insurance
• Employee Assistance Program
• Annual professional development stipend