IT Support Engineer

IT Support Engineer to lead on-site technology support, troubleshoot hardware and software issues, and coordinate with vendors. Work remotely 1 day a week.

Requirements

• 3–5 years of experience in an IT support or IT operations role
• Strong macOS and iOS troubleshooting skills
• Hands-on experience with JAMF or a comparable MDM platform
• Proficiency with Google Workspace with Admin permissions
• Working knowledge of Okta or a similar identity and access management platform
• Experience with tools including Slack, Zoom, Asana, Asset Manager tooling, and Atlassian products
• Familiarity with password management platforms
• Comfortable with A/V systems, conference room technology, and basic networking troubleshooting
• Self-directed and highly organized able to manage priorities and make decisions independently without day-to-day supervision
• Clear and proactive communicator with both local colleagues and a remote team
• Basic to advanced knowledge of AI tooling including ChatGPT, Claude, Gemini
• Experience in workflow orchestration tooling (n8n, Zapier, Workato, Okta Workflows)

Benefits

• Health, Dental, Vision benefits
• Employer sponsored 401(k) match of up to 2%
• Paid time off policies
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Noom, a weight management program
• Fertility care support through Carrot, with $4,000 reimbursement for related fertility expenses
• Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes