Intake Coordinator, Inbound (Marlton, NJ)

The Call Center Intake Coordinator is responsible for serving as the first point of contact for potential new patients seeking services, handling inbound phone calls in a professional, compassionate, and efficient manner.

Requirements

• Answer and manage a high volume of inbound calls from potential new patients and referral sources.
• Conduct initial screenings to determine service needs and eligibility based on program criteria.
• Collect and document accurate demographic, insurance, and referral information in the electronic health record (EHR) or CRM system.
• Provide clear and empathetic communication to callers regarding available services, next steps, and timelines.
• Schedule assessments, evaluations, or appointments as appropriate.
• Collaborate with clinical and administrative teams to ensure seamless handoffs and efficient intake processing.
• Follow established call handling scripts and protocols to maintain consistency and compliance.
• Protect patient confidentiality and adhere to HIPAA and organizational privacy policies.
• Track call outcomes and maintain accurate data for reporting and quality improvement purposes.
• Support departmental goals related to response time, conversion rates, and customer satisfaction.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Long Term Disability
• Flexible Spending Accounts for Medical and Dependent Care
• Accident
• Critical Illness
• Hospital Indemnity
• Paid Time Off
• Paid Office Holidays
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand. Cash out earned money when and where you need it!