Senior Patient Access Specialist

Ensemble Health Partners is seeking a Senior Patient Access Specialist to perform admitting duties, training, scheduling, and other senior-level responsibilities. The ideal candidate will have 1-3 years of experience and an associate degree or equivalent experience.

Requirements

• Perform admitting duties for all patients receiving services at Ensemble Health Partners
• Train, schedule, and perform other senior-level responsibilities
• Assign accurate MRNs, complete medical necessity or compliance checks, provide proper patient instructions, collect insurance information, and process physician orders
• Provide excellent customer service as measured by Press Ganey
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls
• Utilize quality auditing and reporting systems to ensure accounts are corrected
• Develop training materials and programs for new hires
• Provide continuing education to associates in all areas of the revenue cycle
• Develop staff schedules within the patient access department
• Assist with point of service collections, including emergency, outpatient, and inpatient situations
• Conduct audits of accounts and assure that all forms are completed accurately and timely
• Provide statistical data to Patient Access Leadership
• Explain general consent for treatment forms to patients and obtain necessary signatures and witness's name
• Review eligibility responses in insurance verification system and select the applicable insurance plan code
• Enter benefit data into system to support POS (Point of Service Collections) and billing processes
• Pre-register patient accounts prior to the patient visit
• Screen medical necessity using the Advanced Beneficiary Notice (ABN) software and inform Medicare patients of possible non-payment of tests by Medicare
• Distribute and document other designated forms and pamphlets

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement