Call Center Agent – Customer Service

Genesis Call Center recruits Customer Service Representatives to support national brands. The role involves handling inbound interactions, delivering high-quality customer care, and maintaining professionalism. The position offers schedule flexibility and growth potential.

Requirements

• High school diploma or GED
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
• Ability to follow detailed processes and meet performance expectations
• Strong communication and active listening skills
• Comfortable navigating computer applications and web-based tools
• Ability to work independently and remain accountable to schedules

Benefits

• Paid time off
• Optional supplemental insurance (Aflac)
• Household telehealth access through MDLive
• Access to performance-based incentives