Entrata is a global leader in AI-driven property management technology, and we are looking for a Background Verification Analyst to accurately execute the manual criminal review process and develop expertise in consumer rights and disputes.
Requirements
- Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.
- Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.
- Manage and respond to inquiries from clients and consumers via phone and email.
- Provide guidance to clients and consumers on the next steps in the screening process.
- Deliver accurate and timely updates on open tasks to relevant stakeholders.
- Assist peers and co-workers with workload management and problem resolution.
- Participate in ongoing training sessions and team meetings.
- Analyze and review background check data with accuracy and efficiency.
- Communicate effectively with clients and consumers regarding screening results and processes.
- Maintain compliance with legal and regulatory guidelines, including FCRA requirements.
- Work within strict deadlines and service-level agreements.
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
- Maintain professional interaction with internal and external stakeholders
Benefits
- Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
- Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
- HSA/FSA options and employer-paid disability benefits provided for eligible employees.
- Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
- Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
- Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
- Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
- Bi-annual swag drops for employees
