Homebody CSR

Entrata is a global leader in property management software, seeking a Technical Support Engineer to provide customer support and troubleshooting for their software suite. The role involves working closely with customers to resolve issues and providing excellent customer experience.

Requirements

• 1+ years of work experience in a technical support capacity supporting B2B support to Enterprise level customers
• Strong technical, analytical, and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments
• Excellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations
• A proven passion for providing an exceptional customer experience
• Strong attention to detail

Benefits

• Flexible and transparent culture with remote and hybrid work options
• Generous vacation time
• Frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage
• HSA/FSA options
• Employer-paid disability benefits
• Access to 401(k) or similar retirement plans with employer matching
• Wellness initiatives
• Family-centric leave policies
• Entrata Cares programs
• Exclusive Previ cell phone plan and discounts on services or local business partnerships