Customer Success Manager Platform

Entrata is seeking a Customer Success Manager to ensure customers are successful with the Entrata platform. The ideal candidate will develop strong relationships with customers, partner with other departments, and effectively manage multiple projects to achieve high levels of satisfaction and success.

Requirements

• Manage a portfolio of clients to ensure a high level of satisfaction and success is achieved
• Conduct regular meetings with customers to review solution performance and provide best practice recommendations
• Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
• Partner with our Support organization to ensure that the customers' support needs are being met
• Facilitate the transition out of implementation and support the client's drive toward self-sufficiency
• Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers
• Educate customers on self-service tools, release processes, and other client programs
• Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
• Attend sprint review meetings and advocate for customer needs in those meetings
• Maintain high-level knowledge of each of the Entrata offerings and configuration options

Benefits

• Flexible and transparent culture with remote and hybrid work options
• Generous vacation time
• Frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage
• HSA/FSA options
• Employer-paid disability benefits
• Access to 401(k) or similar retirement plans with employer matching
• Wellness initiatives promoting physical and mental well-being
• Family-centric leave policies
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community
• Exclusive Previ cell phone plan and discounts on services or local business partnerships