Product Education Manager

Entrata is seeking a Product Education Manager to onboard and provide continued education to customers, improving the end-user experience and creating advocacy through world-class training. The role requires the ability to improve the end-user experience and create advocacy by delivering engaging and effective training.

Requirements

• Define, create, and implement custom training programs for customers based on their specific needs.
• Deliver instructor-led classroom training and virtual training to end-user customers, partners, and internal employees.
• Establish oneself as an SME on all of Entrata’s products and services in order to transfer knowledge to customers.
• Concisely convey technical content to a broad range of user profiles.
• Create, coordinate, and deliver training for Entrata’s annual conferences live in front of 300+ people.
• Operate independently to manage all aspects of curriculum development and training delivery.
• Travel up to 50% of the time domestically with the possibility of international travel.
• Meet rigorous deadlines and KPIs that lead to department excellence by being self-driven to reach goals.
• Identify and understand challenges and issues faced by clients and coworkers; foster an environment of positive communication when sharing viewpoints, concerns, and ideas by demonstrating high EQ

Benefits

• Flexible and transparent culture with remote and hybrid work options
• Generous vacation time
• Frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage
• HSA/FSA options
• Employer-paid disability benefits
• Access to 401(k) or similar retirement plans with employer matching
• Wellness initiatives
• Family-centric leave policies
• Entrata Cares programs
• Exclusive Previ cell phone plan
• Discounts on services or local business partnerships
• Bi-annual swag drops for employees