AV Technician Tier 2

The Audio Visual (AV) Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to our client. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service.

Requirements

• Ability to be self-motivated and accountable in a fast-pace, independent environment.
• Ability to think creatively as well as methodically regarding technical issues.
• Knowledge of Neat, Zoom, Q-Sys, Dante, Crestron, Shure, and other AV/VC related hardware and signal flow.
• Familiarity with ticketing systems like Jira or similar is preferred.
• Strong interpersonal, customer service, and conflict resolution skills.
• Willingness to learn and adapt to client culture.
• Ability to work both independently as well as with a team.
• Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work.