Service Delivery Manager

We are seeking a highly capable and experienced Service Delivery Manager to lead our onsite team at a leading tech company. This individual will play a critical role in driving exceptional service delivery across enterprise AV and collaboration environments, ensuring operational excellence, governance alignment, and stakeholder satisfaction.

Requirements

• Minimum of 5 years' experience managing and developing technical teams delivering enterprise AV or collaboration services
• Proven experience managing service governance programs, including service reviews, QBRs, SLAs, and escalation processes
• Strong understanding of AV systems, conferencing platforms, and service workflows
• Experience with automation, process improvement, and systems development in a service delivery context
• Demonstrated excellence in people management, including team leadership, performance development, conflict resolution, and fostering a collaborative, high-performing work culture

Benefits

• Comprehensive health insurance
• Generous retirement plan
• Paid time off
• Flexible working hours
• Relocation assistance