Service Delivery Manager

We are seeking a highly capable and experienced Service Delivery Manager to lead our onsite team at a leading tech company in Madrid, Spain. The role requires a solid understanding of AV systems, conferencing platforms, and service workflows, combined with strategic leadership and a proactive, data-driven approach to service management.

Requirements

• Minimum of 5 years experience managing and developing technical teams delivering enterprise AV or collaboration services
• Proven experience managing service governance programs, including service reviews, QBRs, SLAs, and escalation processes
• Strong understanding of AV systems, conferencing platforms, and service workflows
• Experience with automation, process improvement, and systems development in a service delivery context
• Demonstrated excellence in people management, including team leadership, performance development, conflict resolution, and fostering a collaborative, high-performing work culture

Benefits

• EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.