Front Office Agent

Front Desk Agent job summary: Provide telephone services for guests, check in guests, secure room keys, and engage with guests to ensure a successful stay. Requirements include a warm, professional, and guest-focused attitude, ability to remain standing for up to 10 hours, and a working knowledge of hotel guest services and property management system. Benefits include employer-subsidized medical, dental, and vision insurance, company-funded life insurance, and generous Paid Time Off package.

Requirements

• Telephone services for guests
• Check in guests
• Secure room keys
• Engage with guests
• Ability to remain standing for up to 10 hours
• Working knowledge of hotel guest services and property management system

Benefits

• Employer-subsidized medical, dental, and vision insurance
• Company-funded life insurance
• Generous Paid Time Off package
• 401k employer match, up to 4% of salary
• Competitive wages
• Discounted employee and immediate family hotel rates
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Gold Card annual complimentary restaurant allowance for managers
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development
• Relocation assistance to temporary employer housing
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources