Front Desk Agent

The Front Desk Agent is responsible for processing guest check-ins, check-outs, and room assignments. The role requires excellent communication and organizational skills, with a focus on providing exceptional guest service.

Requirements

• Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
• Maintain complete knowledge of hotel operations, scheduled daily activities, and room product.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Explain local amenities and attractions to guests.
• Accommodate special requests and designate such in system following hotel SOP’s.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Communicate pertinent guest information to designated departments/personnel.
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Assist the restaurant Pescatore with reservations, room service orders as needed.
• Input reservations
• Perform additional duties, as assigned.

Benefits

• Tiered Medical Plans- Cigna or Kaiser
• Disability
• Tiered PPO Dental Plans
• Voluntary Supplemental Medical Plans
• Vision
• Paid Holidays
• Employee Assistance Program
• PTO and Sick Pay
• Flexible Spending Account (FSA)
• 401K Matching Program
• Life & AD&D Insurance
• Pre-Tax Commuter and Parking Benefits