Front Office Agent

Front Office Agent for Marriott Pompano Beach. Responsibilities include maintaining knowledge of hotel operations, answering phone calls, and resolving guest complaints.

Requirements

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Resolve guest complaints, ensuring guest satisfaction.
• Perform additional duties, as assigned.

Benefits

• 401(k) & Company Match
• Life Insurance
• Maternity/Paternity Leave
• Educational Assistance
• discounted travel program