The Equinox Golf Resort & Spa is seeking a Guest Services / Front Desk Supervisor to provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.
Requirements
- 3+ years direct customer service experience, hotel/lodging environment highly preferred
- Prior leadership experience a plus
- High School diploma/GED
- Proficient with computers and learning technical systems
- Strong understanding of lodging operations; reservations, appropriate guest service etiquette, etc.
- Successful completion of satisfactory background check
- Demonstrates natural leadership qualities with a positive, team-focused attitude
Benefits
- Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
- EOS Family Matters Program of 3+ months fully paid parental leave for new parents
- Retirement savings option of 401k with employer match of up to 4% for all employees
- Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
- Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
- Company-funded Employee Assistance Program for life challenges and mental health resources
- Additional Health & Wellness benefits including prescription and gym membership discounts
- Competitive wages with ongoing market analysis
- Annual performance evaluations with eligible compensation adjustments
- EOS Employee/Immediate Family Lodging Rates as low as $59 per night
- EOS Friends and Family Lodging Discounts
- EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel
- Discounted lodging rates from New England Inn & Resort Association partners
- Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program
- Internal referral bonus programs up to $500 per referral
- Incentive opportunities for both hourly and managerial roles
- Supportive, open workplace culture with flexible and understanding work-life equality
