The Equinox Golf Resort & Spa is seeking a Guest Service Agent / Resort Front Desk Agent to provide exceptional customer service, manage front desk operations, and ensure a positive guest experience. The ideal candidate will have 1+ years of direct customer service experience, a high school diploma/GED, and proficiency with computers and technical systems. Key responsibilities include greeting and welcoming guests, handling reservations, and maintaining the lobby area. This is an hourly position with a potential starting wage of $19.00 per hour and opportunities for part-time or full-time hours.
Requirements
- 1+ years direct customer service experience
- High School diploma/GED
- Proficient with computers and learning technical systems
- Strong understanding of lodging operations
- Successful completion of satisfactory background check
Benefits
- Time off package including state VT Sick time for all employees
- Generous PTO plan plus 10 paid Holidays for full-time status employees
- EOS Family Matters Program of 3+ months fully paid parental leave for new parents
- Retirement savings option of 401k with employer match of up to 4%
- Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
- Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
- Company-funded Employee Assistance Program for life challenges and mental health resources
- Additional Health & Wellness benefits including prescription and gym membership discounts
- Competitive wages with ongoing market analysis
- Annual performance evaluations with eligible compensation adjustments
- EOS Employee/Immediate Family Lodging Rates as low as $59 per night
- EOS Friends and Family Lodging Discounts
- EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel
- Discounted lodging rates from New England Inn & Resort Association partners
- Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program
- Internal referral bonus programs up to $500 per referral
- Incentive opportunities for both hourly and managerial roles
- Supportive, open workplace culture with flexible and understanding work-life equality