As the Housekeeping Manager, you will oversee the housekeeping operations – including guest rooms, public areas, back of house spaces, laundry and minibar – ensuring an exceptional experience for all guests. Reporting directly to the Director of Housekeeping, this leadership role requires a dynamic individual who excels in guest satisfaction, operational efficiency, and team development. You will be responsible for maintaining the reputation of L’Ermitage as a premier destination for hospitality and excellence.
Requirements
- Plan, organize, and monitor all aspects of the Department while working closely and supporting the Director of Housekeeping.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance meet hotel standards.
- Create effective, cost-efficient schedules based on forecast and budget.
- Perform inventory of the department, purchasing, reordering, and maintaining supplies/inventory.
- Coordinate with Front Office and Engineering to ensure seamless operations and guest satisfaction.
- Evaluates and reports maintenance issues relating to the condition of furniture, fixtures, and equipment.
- Delegate duties and projects with consistent follow-up.
- Maintain clean and organized work area.
- Promptly resolves any guest complaints or issues, records, stores, and disposes of all lost and found articles (items left in guestrooms).
- Oversee deep cleaning projects, special event setups, and seasonal maintenance programs.
- Uphold sustainability practices in product use and operational efficiency.
- Recruit, train, and mentor a dedicated team committed to delivering world-class service.
- Foster a culture of collaboration, empowerment, and continuous improvement within the Housekeeping Division.
- Conduct regular performance reviews and provide constructive feedback to ensure team growth and satisfaction.
- Follow company guidelines for progressive disciplinary action, involving People + Culture team in all steps of process.
- Conduct daily shift briefings, developing topics to discuss such as operational focuses, safety issues, hotel activations and events, guest feedback, etc. Provide proactive communication of all standards to employees.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Life insurance
- Disability insurance
